Return Policy
Cancellation and Returns
Cancellation
Cancellations of orders are possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled
To cancel an order, please call us at +91 9953111106, +919899682230 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back for all pre-paid orders within 7 days.
Returns
The following general returns policy is applicable to all items sold on Durgaairconditioner.com.
- A product purchased on Durgaairconditioner.com is eligible for return within FIVE days of delivery if it fulfils any of the following conditions:
- Product delivered is different from what was ordered
- Product was received in a physically damaged condition or was found defective when package was opened.
- The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged.
- Mobile Phones and Laptops
- Mobile Phone accessories like screen guards, screen protectors and tempered glass.
- All console games and PC games that are labeled as non-returnable on their product detail pages
- All items to be returned must be in their original condition along with the following.
Original Order Invoice
- Original packaging with labels, user manuals and warranty card
- Serial Number/IMEI of the product being returned should match our system
- Any accessories/components, combo or bundle products or freebies you received with the purchase
- For Wrong product/colour, incorrect description and missing accessories, the product should be unused
- For “Defective on Arrival” of installable products, returns will be accepted only if the product is unused.
- For DOA of non-installable products, replacements would be processed basis the following
- Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre.
